Does ReflektSkin™ LED therapy actually work?
Yes — and the science is backed by decades of peer-reviewed research. 97% of users saw improved skin radiance and 95% reported smoother, firmer skin after just 4 weeks. LED light is absorbed by your skin's mitochondria, triggering real cellular change that no topical product can replicate.
How soon will I see results?
Weeks 1–2: Smoother, more hydrated skin. Improved texture and tone. Redness reduced.
Weeks 3–4: Fine lines smoothing out. Pigmentation starting to fade.
Weeks 5–6: Dramatic improvements in wrinkles, sun damage, hyperpigmentation, and acne scars. Consistency is everything — use 4–5× per week for best results.
Weeks 3–4: Fine lines smoothing out. Pigmentation starting to fade.
Weeks 5–6: Dramatic improvements in wrinkles, sun damage, hyperpigmentation, and acne scars. Consistency is everything — use 4–5× per week for best results.
Are ReflektSkin™ devices FDA-cleared?
Yes. The ReflektSkin™ Mask PRO is FDA-cleared for home-use LED phototherapy. It also holds CE-EMC, FCC, RoHS, and Photobiological Safety certifications — the same standards required of professional clinic equipment.
What are the benefits of each wavelength?
Green 525nm: Reduces dark spots, redness, and pigmentation.
Yellow 590nm: Boosts radiance, oxygenates cells, lifts dullness.
Red 660nm: Stimulates collagen, softens fine lines, firms skin.
Red + NIR 660nm + 850nm: Deepest repair — reduces inflammation, accelerates cellular renewal, delivers visible lifting effect.
Yellow 590nm: Boosts radiance, oxygenates cells, lifts dullness.
Red 660nm: Stimulates collagen, softens fine lines, firms skin.
Red + NIR 660nm + 850nm: Deepest repair — reduces inflammation, accelerates cellular renewal, delivers visible lifting effect.
Should anyone avoid using LED therapy?
Safe for all skin types, adults aged 18+. Consult your doctor first if you are pregnant, undergoing chemotherapy, have epilepsy or photoallergy, or take medications causing light sensitivity (Tetracycline, steroids, cortisone injections).
Can I use the mask with Botox or fillers?
Yes — wait at least 2 weeks after any injectable treatment before using LED therapy. LED does not interfere with Botox or fillers. Many aesthetic practitioners recommend it as a complementary treatment to extend results.
Should I avoid the sun after treatment?
LED therapy does not increase photosensitivity like peels or lasers. However we always recommend applying SPF 30+ as part of your post-session routine. Your skin's cellular activity is elevated after a session — the ideal time to apply protective products.
How much does shipping cost?
Shipping is completely free on all US orders — no minimum, no code needed. Every order is tracked.
How long does shipping take?
Standard Shipping: 3–8 business days · Free
Expedited Shipping: 2–3 business days · Free
All orders ship from within the US. During major holidays, carriers may experience slight delays.
Expedited Shipping: 2–3 business days · Free
All orders ship from within the US. During major holidays, carriers may experience slight delays.
How do I track my order?
You will receive a tracking email as soon as your order ships. Track anytime on our Track Order page. If you haven't received a tracking email within 2 business days, check your spam folder or contact hello@reflektskin.com.
Can I change or cancel my order?
Changes and cancellations must be requested within 12 hours of purchase. Email hello@reflektskin.com immediately with your order number. Once shipped, our 30-day return policy covers you.
What is your money-back guarantee?
Every order comes with a 30-day money-back guarantee, no questions asked. If you are not satisfied within 30 days of delivery, email hello@reflektskin.com with your order number and we will arrange a full refund with a free pre-paid return label.
How do I make a return?
1. Email hello@reflektskin.com with your order number
2. We send a free pre-paid return label within 1 business day
3. Drop at any USPS or UPS location
4. Refund processed within 15 days of us receiving the item. Return shipping is completely free.
2. We send a free pre-paid return label within 1 business day
3. Drop at any USPS or UPS location
4. Refund processed within 15 days of us receiving the item. Return shipping is completely free.
What is your refund policy?
Refunds are processed within 15 days of delivery confirmation to our warehouse and returned to your original payment method. Returns must be initiated within 30 days of purchase. No returns are accepted after 30 days.
What if my device arrives damaged?
Contact hello@reflektskin.com immediately with your order number and a photo of the damage. We will arrange a replacement or full refund at no cost, with no need to return the defective unit in most cases.
Do you offer a warranty?
Yes. Every ReflektSkin™ Mask PRO automatically comes with a 2-year warranty against manufacturing defects — no registration required. This is one of the longest warranties offered by any at-home LED brand.
What does the warranty cover?
Covers defects in materials and workmanship under normal use. Not covered: damage from accidents, drops, misuse, unauthorized accessories, incorrect voltage, or unauthorized modifications. Warranty extends to the original purchaser with proof of purchase.
How do I make a warranty claim?
Email hello@reflektskin.com with your order number, a description of the defect, and a photo or short video showing the issue. Our team responds within 1 business day. No lengthy forms — one email and we handle everything.
How often should I use my ReflektSkin™ mask?
First 4–6 weeks: 4–5 sessions per week for maximum results. After that: 2–3 sessions per week for maintenance. Each session is 10–15 minutes. Built-in auto-shutoff at 5, 10, or 15 minutes means no guessing.
Should I use serums during treatment?
Use the mask on clean, bare skin only — no serums or creams before. Immediately after your session is the ideal time to apply skincare products. Your skin's absorption is significantly enhanced post-LED therapy, making serums, vitamin C, hyaluronic acid, and retinol more effective.
What comes in the box?
ReflektSkin™ Mask PRO × 1 · Wireless controller × 1 · Type-C charging cable × 1 · User manual × 1 · Velcro strap extension × 1 · Free Gift #1: Handheld Neck Massager with Microcurrent & 7-Color Light Therapy · Free Gift #2: Ultrasonic Skin Scrubber
Do I need to buy replacement parts?
No. Unlike devices that require replacement cartridges or gels, the ReflektSkin™ PRO needs nothing beyond the device itself. No subscriptions, no replacement parts, no additional costs — ever.